• 03.09.16

    17 Ways to Increase Profitability and Sleep Better at Night

    Presented by Ruth King, Profitability Revolution Paradigm Nationally recognized industry consultant and Profitability Master, Ruth King, focuses on proven, simple to implement ideas and tactics that plumbing and HVAC contractors can use to improve their bottom line. Operations, financial, sales, and marketing actions that work will be revealed during this fast paced hour. At the… more

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  • 02.10.16

    Get More New Client Calls from Google in 2016

    Join Market Hardware’s Brian Kraff and his team as they help you answer the most important online marketing questions for 2016: 1. Do I have an Email Newsletter strategy that retains existing clients for mere pennies while driving my SEO program to new heights? (we can’t wait to share the secret!) 2. Do I have… more

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  • 01.05.16

    Technician Soft Skills, Part Two

    Presented by Steve Coscia, Coscia Communications You may have excellent abilities to diagnose, repair and install…but that is not enough to be a great tech! In this 30-minute webinar, Steve covers some of the “soft skills” that will make you a better technician. What a customer thinks about your skills as a tech and their… more

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  • 01.05.16

    Technician Soft Skills, Part One

    Presented by Steve Coscia, Coscia Communications You may have excellent abilities to diagnose, repair and install…but that is not enough to be a great tech! In this 30- minute webinar, Steve covers some of the core “soft skills” that will make you a better technician. Find out what customers really care about, why courtesy counts,… more

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  • 12.10.15

    2015 Year-End Tax Planning

    Presented by Michael Bohinc, Keeping Score, Inc. As the end of the year approaches, we are still waiting on Congress to come to some sort of agreement on a package that will extend at least some of the tax breaks that expired at the end of 2014. If we continue to wait on them, we… more

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  • 12.07.15

    Maintenance Agreements – The Contractor’s Golden Goose!

    Presented by Tom Grandy, Grandy & Associates Maintenance agreements are literally the foundation stone for profitable growth in the 21st Century! During this webinar learn why maintenance agreements are good for you, as well as your customer. Learn how to develop, price and effectively market maintenance agreements to increase your cash flow and profits. Maintenance… more

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  • 11.10.15

    2015 Community Plumbing Challenge Highlights

    The Community Plumbing Challenge 2015 is an initiative of the World Plumbing Council, hosted and facilitated by the Indian Plumbing Association. It is sponsored by the WorldSkills Foundation with support from several industry groups, including the PHCC Educational Foundation. It ran between 2–5 November 2015 at Maha Nagar Palika School 125 in Nashik, India, welcoming… more

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  • 11.09.15

    Making Raving Fans: How One Company Increased Revenues by 300% with a GREAT Service Strategy

    Presented by Susan Roberts-Frew, Sunshine Plumbing, Heating & Air By delighting its customers, Sunshine Plumbing, Heating & Air is projected to reach $1.8 million in revenue this year, up from $179,000 in 2012. The company accomplished this growth using a strategic, laser-focused marketing plan and “12 Points of Love” with its customers. Join us for… more

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  • 10.16.15

    OSHA’s Confined Space Construction Standard

    OSHA’s new Confined Space regulation is now in effect and enforceable. The current regulation has been expanded to include new applications. This webinar will provide a comprehensive overview to help you understand the new regulation and what you need to know and do to comply. The webinar will also cover the responsibility of employers who… more

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  • 10.07.15

    Customer Retention Vs Acquisition: And the Winner Is…

    Quick! Think fast: What’s more important to you, acquiring new customers or keeping and reselling to your current customer base? Knowing how to spend your Web marketing dollars is always a challenging question. Join the team from PHCC strategic partner, Market Hardware, to learn: – How to balance retention and acquisition, based on your exact… more

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  • 09.09.15

    Smart Sales and Service

    Presented by Steve Coscia, Coscia Communications Successful plumbing and heating companies understand that the phone is a vital business tool. And that it usually costs money to make the phone ring. Steve Coscia will share keen insight about how to shift a callers mindset from transactional to relational. When the phone rings it is an… more

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  • 08.27.15

    Plumbing & HVAC Instructor Boot Camp Part 4 – Technology Tools and Tips

    Dr. Kitty Manley of Ferris State University covers the basics of planning and designing course content and presentations, including assessments and other critical classroom management topics to maximize your effectiveness in the classroom. At no other time in the history of education has there been so much new information regarding teaching and learning. This series… more

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