Presented by: Jenny White, Integrated Leadership Systems

Communication skills are vital to your success as a leader and are potentially the biggest stumbling blocks you will encounter. This webinar will outline a three-step assertive communication process, provide little-known listening tips, and information about how use emotional intelligence to more effectively lead others.

Learning objectives:
1). Participants will learn a 3-step assertive conversational framework to help them keep others accountable.
2). Mediate discussions between other employees