Beyond the Busy Signal: How to Handle Your Call Volume


Presented by: Russell Schmidt and Josh Ulrich of Time Communications
For most of your customers, a plumbing or HVAC issue ignites panic: they come home to a flood in the kitchen; the heat went out at 3 a.m., and it’s -30 degrees outside; the air conditioner just quit working on the hottest day of the year. And during this emergency, what happens when they dial your number and no one answers? They pull out the phone book or go online and your competitor gets their business.
In this webinar, Russell Schmidt and Josh Ulrich of Time Communications, a call-answering service based in Minnesota, review the common issues on-call service companies face, how the cost of just one missed phone call can impact the bottom line, and how today’s technology can help improve your customers’ experience.