Quick! What’s the Most Important Thing for Your CSR to Know?

We asked six current & former plumbing-heating-cooling contractor business owners to answer a simple question: What is the most important thing for their customer service representative to know?

The CSR is the person who takes that crucial first contact call from the customer. That customer is typically calling because they have a problem that they need solved fast. From these answers, it is pretty easy to see a common thread in what it takes to be a great CSR.